Who should attend?
This session is open to all Councillors, Clerks and staff
Who is presenting?
TCM Group; resolution redefined: The TCM Group
TCM are experienced in all aspects of conflict management, collaborative business practices and leadership development. They promote constructive, collaborative and empowering approaches for managing conflict, people and organisations, including dialogue building, positive psychology and interest based problem solving are at the heart of their consultancy and training programmes. They deliver significant benefits for customers by removing the barriers to resolution and by creating happier, healthier and more harmonious workplaces.
Key Learning Objectives for the Sessions:
To foster self-awareness; recognise the role of perspective and the validity of feelings in the workplace
To explore behavioural blocks and barriers to successful working relationships
To develop and practice key skills for better interpersonal relationships
To foster greater respect, resilience and collaboration in the workplace
Identifying behavioural blocks and barriers and the reasons for these
Exploring the impact of behavioural challenges from self: organisational, customer and collegiate (colleague?) perspectives
Conflict management styles
Understanding the importance of empathy
Exploring behaviours, feelings and needs
Identifying what good looks like
The importance of effective planning
Approaches for structuring a challenging conversation
Exploring and practicing the toolkit of skills:
Active listening; Open questions; Open body language; Summarising; Reframing
Scenario based role play and skills practice
Action planning and next steps