To lead, give value & help

  • Contact us: sue@haptc.org.uk 07956 590094
  • For a subscription quote for your council contact sue@haptc.org.uk 07956 590094
  • See the member bulletin for forthcoming events, training sessions and details of "on demand" courses
  • The HAPTC Chairman is Cllr Rob McCarthy from Aldbury Parish Council
  • The HAPTC office is open 08.30am - 12.30pm weekdays
  • The office staff are Carina Helmn, County Officer and Sue Campbell, Council Development Officer
  • To lead, give value and help

Have you ever refused to leave a tip at a restaurant, or put the phone down on a call centre representative in sheer frustration? Maybe you've been annoyed enough to leave a one-star review online!

Most of us have endured bad customer service at some point. As someone who interacts with customers, you have the power to make or break a person's day… and with that, your company's brand and reputation!

Your company relies on you to reinforce brand values, secure repeat business and inspire customer loyalty to increase revenue and achieve long-term success.

This course aims to equip you with the skills needed to positively influence your customer interactions and meet your service-related challenges with confidence.

When you finish the course, you will be asked to demonstrate your understanding by completing a short assessment

Last updated: Fri, 14 Jan 2022 12:19